How we work
We understand ...
The fact that Millbank and Kent is run by people who understand
what you are going through ... this business was born from
our own losses.
We gain praise from our existing customers for the flexibility
we offer with their stationery. The designs shown on this
website are a sample of what can be produced. We have produced
them in many varying ways to suit your taste, style and colour
We operate as a full time business and will usually reply
to calls, emails and texts on the same day. We are able to
pick up all communication outside of the office too. If the
office is closed an out of office message will appear through
email or voice mail.
Due to us having produced stationery for a number of years
we now have the design and production down to a tee!. This
means if you have left ordering your stationery a little bit
late, do not worry, we can usually accommodate your order
and get it sent out to you sooner than you may think.
Online order forms
We have easy to complete online order forms that do not make
you pay at a shopping cart at the end. Payment is due on receipt
of your online proof. Payment may be made by an internet bank
transfer, cash if you are local, or by Paypal or Credit Card,
(note: a 3% surcharge applies). Lastly, cash directly paid
into our bank at your local HSBC.
We appreciate time is precious when organising a funeral
so we produce an online proof for you to approve from the
comfort of your own home. Updates can be made in minutes to
make for a speedy sign off so print may commence.
We are more than happy to change the colour of any of our
designs as long as it is feasible at no extra charge. We have
other floral images that may be more suited to the person
who has passed away. Feel free to ask us if you have a particular
High quality card, paper and envelopes
We are very proud of our premium quality stock of card, paper
and envelopes that we source from a premium paper merchant
originating from Italy. We are privileged to be a customer
of this prestigious high end outfit.
Our stock of card, paper and envelopes are certified by the
Forest Stewardship Council (FSC) and any new ranges are produced
using plant crops that grow rapidly or are replenished annually,
such as cotton, hemp, flax and bamboo. We also have an office
environmental policy of recycling as much as possible.
We always encourage our customers to give us as much feedback
as possible so that we can learn about what your needs are
continually. We also ask you to complete our feedback form
at the end of your ordering with any suggestions or comments
to help us out.
Here is some recent feedback from our wedding stationery
Funeral stationery feedback to follow shortly ...